Privacy Policy

Article 1 – Personal Information We Collect

When you make a purchase on our store, we collect the personal information you provide as part of the buying process: your name, billing/shipping address, and email address.

When you browse our site, we also automatically receive your device's IP address, along with general information about your browser and operating system.

Email Marketing: With your consent, we may send you emails about new products, promotions, and store updates. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email. We comply with the CAN-SPAM Act in all marketing communications.

SMS Marketing: By providing your phone number at checkout, you agree to receive text messages related to order tracking, abandoned cart reminders, and promotional offers. Messages are limited to 4 per month. Message and data rates may apply. Reply STOP at any time to opt out. We comply with the Telephone Consumer Protection Act (TCPA).

Article 2 – Consent

How we obtain your consent:
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or request a return, we consider that you consent to the collection and use of your data solely for those purposes.

If we need your information for any other reason — such as marketing — we will ask for your explicit consent or give you the opportunity to opt out.

How to withdraw your consent:
You may withdraw your consent at any time by contacting us at contact@thearkenx.com. Upon receiving your request, we will stop using your data and delete it from our records, unless we are required by law to retain it.

Article 3 – Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

• We are required to do so by law or a valid legal process
• You have violated our Terms of Service
• We need to protect the rights, property, or safety of ArkenX LLC, our customers, or others

Article 4 – Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that powers our online store.

Your data is stored on Shopify's secure servers, protected by industry-standard firewalls and encryption protocols.

Payments:
Payment transactions are processed through Shopify's direct payment gateway. Your credit card information is encrypted using SSL technology and stored in compliance with the PCI-DSS standard (Payment Card Industry Data Security Standard). Transaction data is retained only as long as necessary to complete the transaction and then securely deleted.

For more information, see Shopify's Terms of Service and Privacy Policy.

Article 5 – Third-Party Services

Third-party service providers we work with only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

Some providers — such as payment processors — have their own privacy policies governing the information shared during your transactions. We encourage you to review their policies before completing a purchase.

Some providers may be located in, or operate from, a different jurisdiction than you or us. By proceeding with a transaction involving a third-party provider, your information may be subject to the laws of that provider's jurisdiction.

Once you leave our site or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.

External Links:
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Article 6 – Security

We implement industry-standard security measures to protect your personal information.

• Credit card information is encrypted via SSL protocol and AES-256 encryption
• We are fully PCI-DSS compliant
• While no method of internet transmission or electronic storage is 100% secure, we take every reasonable precaution to protect your data

Cookies we use:

Article 7 – California Residents — Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal data we collect, use, and share
• The right to delete your personal data (subject to certain exceptions)
• The right to opt out of the sale of your personal data
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information.

To exercise any of these rights, contact us at contact@thearkenx.com. We will respond to verified requests within 45 days.

Article 8 – Age of Consent

Our store is intended for users who are 18 years of age or older. By using this site, you confirm that you meet this age requirement. We do not knowingly collect personal information from anyone under 13. If you believe a minor has provided us with personal data, contact us immediately at contact@thearkenx.com and we will delete it promptly.

Article 9 – Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to our website. We encourage you to review this page periodically.

In the event ArkenX LLC is acquired by or merged with another company, your information may be transferred to the new owners to allow us to continue selling products to you.

Questions & Contact

To access, correct, update, or delete your personal information, or to file a complaint, contact us at:

📧 contact@thearkenx.com

ACOM Structure LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support — 7 days a week