Privacy Policy

Article 1 – Personal Data Collected

When you make a purchase from our store, as part of the sales process we collect the personal data you provide to us: your name, postal address and email address.

When you browse our site, we also automatically receive your computer's IP (Internet Protocol) address, which allows us to obtain more information about your browser and operating system.

Email marketing (if applicable) : With your consent, we may send you emails about our store, new products, and other news.

SMS marketing (if applicable) : By providing your phone number when placing an order, you agree to receive SMS messages regarding order tracking, abandoned cart recovery, and our promotional offers. The number of SMS messages is limited to 4 per month. You can unsubscribe at any time by replying "STOP".

Article 2 – Consent

How do we obtain your consent?
When you provide us with your personal data to complete a transaction, verify your credit card, place an order, arrange a delivery or make a return, we consider that you consent to the collection and use of your data only for these purposes.

If we ask for your data for another reason (example: marketing), we will explicitly ask for your consent or give you the option to refuse.

How do I withdraw my consent?
If, after giving your consent, you change your mind and no longer wish us to collect your data or contact you, you can inform us by writing to: contact@thearkenx.com.

Article 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms and Conditions of Sale and Use.

Article 4 – Shopify

Our store is hosted on Shopify Inc. , which provides us with the e-commerce platform that allows us to sell our products and services.

Your data is stored in Shopify's storage system and databases, on secure servers protected by a firewall.

Payments
If you complete your purchase through a direct payment gateway, Shopify stores your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is retained only as long as necessary to process the transaction, and then deleted.

All direct payment gateways comply with the PCI-DSS standard, guaranteeing secure handling of payment card data by our store and its service providers.

For more information, you can consult Shopify's Terms of Service and their Privacy Policy .

Article 5 – Services provided by third parties

The third-party providers we use collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

Some of them (for example, payment providers) have their own privacy policies regarding the information we need to share with them for your transactions. We recommend that you carefully read their policies to understand how they will handle your data.

Some service providers may be located in a jurisdiction different from yours or ours. If you choose to proceed with a transaction involving a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is located (for example, in the United States, the Patriot Act may apply).

Once you leave our site or are redirected to a third-party site or application, this Privacy Policy and our Terms and Conditions of Sale no longer apply.

External links
Some links on our store may redirect you to other websites. We are not responsible for the privacy practices of these other sites and encourage you to carefully read their privacy policies.

Article 6 – Security

We implement industry-standard security measures to protect your personal data.

Credit card information is encrypted using the SSL protocol and the AES-256 algorithm.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional precautions.

Cookies
Here is a list of the cookies we use:

  • _session_id : session identifier allowing Shopify to retain session information.

  • _shopify_visit : no data retained, persists for 30 minutes, used for internal statistics.

  • _shopify_uniq : no data retained, expires at midnight the following day, counts the number of visits from a customer.

  • cart : shopping cart identifier, kept for 2 weeks.

  • _secure_session_id : secure session identifier.

  • storefront_digest : identifier used to access the password-protected site.

Article 7 – Age of Consent

By using this site, you declare that you have reached the legal age of majority in your country or province of residence, and consent to the use of this site by any minors under your care.

Article 8 – Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes take effect immediately upon their posting on the website.

If our store is bought out or merges with another company, your information may be transferred to the new owners so that we can continue to sell you products.

Questions and contact

To access, rectify, modify, delete, or file a complaint regarding your personal data, you can contact us at the following address: contact@thearkenx.com.