Shipping policy

Shipping Policy
ArkenX — operated by ACOM Structure LLC
Last updated: June 16, 2026

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1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or US federal holidays are processed on the next business day.

Once your order ships, you'll receive a confirmation email with your tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or contact us at contact@thearkenx.com.

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2. Where We Ship

ArkenX currently ships to:

• United States (all 50 states, including Alaska and Hawaii)
• Canada
• Selected international destinations

If your country is not available at checkout, we do not currently ship to your location.

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3. Estimated Delivery Times

Delivery estimates begin from the date of shipment, not the date of order.

Delays may occur due to carrier capacity, customs processing, or peak seasons (holidays, major sales events). ArkenX is not responsible for delays outside its control, but we will always work with you to find a solution.

Haven't received your order within the estimated window? Contact us — we'll investigate immediately.

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4. Shipping Costs

Shipping fees are calculated and clearly displayed at checkout before payment is finalized.

Free shipping promotions are applied automatically when applicable and will be communicated on the website and in our marketing.

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5. Order Tracking

Every order includes tracking. Your tracking number will be emailed to you once your order has shipped.

Please allow 24–72 hours after receiving your tracking email for the tracking information to update in the carrier's system.

Track your order anytime at: [tracking page URL]

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6. Customs, Duties & Taxes

For US customers: Sales tax may be applied at checkout depending on your state of residence, in compliance with applicable US tax law.

For international customers: Additional customs duties, import taxes, or local handling fees may apply upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer. ArkenX has no control over these fees and cannot predict their amount.

We recommend checking with your local customs office before ordering if you have concerns about potential import charges.

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7. Incorrect or Incomplete Address

You are responsible for providing accurate and complete shipping information at checkout.

ArkenX cannot be held responsible for:

• Delivery failures due to an incorrect or incomplete address
• Delays caused by address errors entered by the customer

If a package is returned to us due to an address error, you will be responsible for any applicable reshipping fees. Please double-check your address before confirming your order.

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8. Lost, Stolen, or Delayed Packages

If your order has not arrived within 20 business days of your shipment confirmation, contact us at contact@thearkenx.com.

We will open an investigation with the carrier and provide a resolution — either a replacement shipment or a full refund — within 5 business days of your report.

Note: ArkenX is not responsible for packages marked as delivered by the carrier but reported missing. In such cases, we recommend checking with neighbors, your building's mailroom, or filing a report with your local post office or carrier.

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9. Contact

Questions about your shipment or delivery?

📧 contact@thearkenx.com
ACOM Structure LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA

Customer Support — 7 days a week