Politique d’expédition
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This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from ARKENX.
1. Order Processing Time
All orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Destinations
ARKENX currently ships to:
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Europe
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Selected international destinations
If your country is not available at checkout, shipping to your location is not currently supported.
3. Estimated Delivery Times
Estimated delivery times :
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Europe: 7–10 business days
Delivery times are estimates and may vary due to:
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carrier delays,
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customs processing,
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peak periods (holidays, promotions).
ARKENX is not responsible for delays outside its control.
4. Shipping Costs
Shipping fees are clearly displayed at checkout before payment.
ARKENX may occasionally offer free shipping promotions, which will be indicated on the website when applicable.
5. Order Tracking
All shipments include tracking.
Tracking details are sent by email once the order is shipped.
Tracking information may take 24–72 hours to update after dispatch.
6. Customs, Duties & Taxes
For international orders:
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Customs duties, import taxes, or local fees may apply.
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These charges are determined by local authorities and are the responsibility of the customer.
ARKENX has no control over customs fees and cannot predict their amount.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
ARKENX cannot be held responsible for:
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delivery failure due to incorrect or incomplete addresses,
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delays caused by address errors provided by the customer.
If a package is returned due to an incorrect address, reshipping fees may apply.
8. Lost or Delayed Packages
If your order has not arrived within 20 business days, please contact us at:
We will investigate the issue with the carrier and provide an appropriate solution (replacement or refund, depending on the situation).
9. Contact Information
For any questions regarding shipping or delivery, please contact us at: