Return & Refund Policy
Order Cancellation or Modification
We move fast — orders are processed and shipped quickly to get your gear to you as soon as possible. Because of this, we may not always be able to modify or cancel an order once it's been placed.
If you need to cancel or change your order, contact us immediately at contact@thearkenx.com with the subject line: "Order Cancellation" — include your full name and order number.
We'll do everything we can to catch it before it ships. No guarantees, but we always try.
30-Day Return Policy
We stand behind everything we sell. If you're not satisfied, you have 30 days from the date of delivery to request a return.
After 30 days, we're unable to accept returns or exchanges.
To be eligible for a return, items must be:
- Unused and unworn
- In their original packaging with tags intact
- Accompanied by proof of purchase (invoice or order number)
For hygiene reasons, items that have been used or worn cannot be returned.
Non-refundable items:
- Gift cards
- Digital products (e-books, downloadable content)
- Sale or discounted items
Refunds
Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement — this is on their end, not ours.
Original shipping costs are only refunded if your cancellation request was made before the order shipped.
Haven't received your refund yet?
- Check your bank account again
- Contact your bank or card issuer — processing delays happen
- If you've done both and still nothing, email us at contact@thearkenx.com — we'll sort it out
Exchanges
We replace items that are defective or damaged upon arrival. If you received a faulty product, contact us at contact@thearkenx.com and we'll make it right.
How to Start a Return
Email us at contact@thearkenx.com and we'll send you the return instructions and address.
A few important notes:
- Return shipping costs are the customer's responsibility and will be deducted from your refund
- Your return remains your responsibility until it reaches our warehouse
- For orders over $75, we strongly recommend using a tracked shipping service — we can't guarantee receipt without proof of delivery
ACOM STRUCTURE LLC — Customer Support, 7 days a week
contact@thearkenx.com